Premium terms (1:1 with Marc)
Informative translation. Only the original Spanish version is legally binding, and it prevails in case of any discrepancy. Read the original in Spanish
- Premium is purchased inside the app, with App Store or Google Play, as a subscription of 3, 6 or 12 months. There is no option to buy a single month.
- Payment: you pay for the full period when you buy, through your store. No installments or split payments. The store sends you the receipt.
- Automatic renewal: at the end of the period, the store renews it for the same period and charges you again, unless you cancel the renewal at least 24 hours beforehand. We notify you 14 days before it ends.
- How to cancel: on iPhone, in Settings › your name › Subscriptions; on Android, in Google Play › your profile › Payments and subscriptions › Subscriptions. Your Premium continues until the end of the paid period.
- Withdrawal and refunds: these are handled by the store (Apple or Google) according to its rules.
- What it includes: full access to the whole app with everything in Plus, and the 1:1 with your coach: your training plan and your diet made by hand, direct chat, progress reviews, technique reviews and calls, for as long as Premium lasts.
- Limited spots: a maximum of 20 clients at a time. If they are all taken, the app does not let you buy and offers to add you to the waiting list; we let you know, in order, when a spot opens up.
- Pauses: you can ask your coach for a pause of up to 2 weeks for every 3 months purchased. The store subscription does not stop.
- Pending payment: if the store cannot charge the renewal, it tries again during its grace period and your Premium stays active in the meantime.
- When it ends, you go back to the Free plan with all your data, and your coach stops seeing it. Messages with your coach and technique videos are kept for 12 months after the end and are then deleted.
| Plan | Price per period | Equivalent to |
|---|---|---|
| 3 months | €390 | €130 a month |
| 6 months | €719.99 | about €120 a month |
| 12 months | €1,199.99 | about €100 a month |
Prices include VAT; the final price is the one shown by your store. Version of these terms: October 9, 2026. You accept them in the app before paying, and we record the date and time.
Premium contract (1:1 service with Marc)
Draft pending legal review. It sets out the Premium terms (version of October 9, 2026) that you accept in the app before paying; we record the date and time.
1. What it includes
- Full access to the whole app, with everything included in Plus (Elvy and the AI features), for as long as Premium lasts.
- The 1:1 service with your coach: your training plan and your diet made by hand, direct chat, progress reviews, technique reviews and video calls.
- Limited spots: a maximum of 20 clients at a time. If they are all taken, the app does not let you buy and offers you the waiting list; we let you know, in order, when a spot opens up.
2. How to buy and pay
- Premium is bought inside the app, with App Store or Google Play, as a subscription of 3, 6 or 12 months. There is no option to buy a single month.
- Prices per period, VAT included: 3 months, €390 (€130 a month); 6 months, €719.99 (about €120 a month); 12 months, €1,199.99 (about €100 a month). The final price is the one shown by your store.
- You pay for the full period when you buy, through your store. No split or deferred payments. The store sends you the receipt.
- Premium is activated as soon as the store confirms the purchase, with no codes or extra steps. There is no other way to subscribe to it.
3. Automatic renewal and how to cancel
- At the end of the period, the store renews it for the same period and charges you again, unless you cancel the renewal at least 24 hours beforehand. We notify you 14 days before it ends.
- How to cancel: on iPhone, in Settings › your name › Subscriptions; on Android, in Google Play › your profile › Payments and subscriptions › Subscriptions. Also from My 1:1 › Manage subscription. Your Premium continues until the end of the paid period.
- Pending payment: if the store cannot charge the renewal, it tries again during its grace period and your Premium stays active in the meantime.
4. Withdrawal and refunds
These are handled by the store where you made the purchase (Apple or Google), according to its rules. You can request a refund from your store account.
5. Pauses
You can ask your coach for a pause of up to 2 weeks for every 3 months purchased. The store subscription does not stop during the pause.
6. When it ends
You go back to the Free plan with all your data, and your coach stops seeing it. Messages with your coach and technique videos are kept for 12 months after the end and are then deleted.
7. Your data and your coach
- Your coach only sees the sections you authorize in Settings › What your coach sees, and you can change this at any time.
- Your coach does not see your health screening answers or your notification tokens.
8. Limits of the service
The coach does not provide healthcare. If there are symptoms or a health situation that requires it, they will refer you to a professional.
Questions about this text? Write to us at help@elvyfit.com.